Shipping policy

Shipping & Delivery

Shipping Services

  • We offer free standard shipping on all orders worldwide.
  • For faster delivery, expedited shipping options are available at an additional cost.
  • We use reliable shipping carriers such as USPS, UPS, FedEx, and DHL for all deliveries.
  • International shipping is available to select countries. Please check the shipping options at checkout for details.

Processing & Handling Time

  • Orders are typically processed and shipped within 1-5 business days after payment is received.
  • Please note that handling times may vary during peak seasons, holidays, or due to unforeseen circumstances.

Estimated Delivery Times

  • Standard Shipping (Worldwide): 5-19 business days from order confirmation.
  • Expedited Shipping: 3-10 business days.
  • International Shipping: Delivery times vary by destination and shipping method, generally ranging from 10-20 business days.

Order Tracking

  • All orders should come with a tracking number, which will be provided to you once your order has been shipped.
  • You can track your order directly through the carrier's website or via the tracking link in your confirmation email.

Shipping Costs

  • All Orders (Worldwide): Free standard shipping.
  • Expedited & International Shipping: Costs are calculated based on the selected shipping method and destination at checkout.
  • For international orders, the buyer is responsible for any customs fees, taxes, duties, or additional charges imposed by the destination country.

Address Changes

  • Please ensure your shipping address is correct at the time of purchase. We cannot change the shipping address once the order has been processed.
  • If you notice an error in your shipping address, please contact us immediately to correct it before your order is processed.

Lost or Delayed Shipments

  • While we strive to ensure all orders are delivered on time, there may be instances of delays due to factors beyond our control (e.g., carrier delays, customs processing for international orders, holidays).
  • If your order is delayed or appears to be lost, please contact us, and we will work with the carrier to resolve the issue.

International Shipping Disclaimer

  • International orders may be subject to customs inspections and delays beyond our control.
  • The buyer is responsible for any customs duties, taxes, or additional fees imposed by the destination country.
  • Louma is not responsible for payment of customs, duties, and taxes.

Returns and Refunds

For information on returns and refunds, please refer to our Return & Refund Policy.

  • Return shipping costs are the responsibility of the buyer unless the item received is defective or not as described.

Shipping Restrictions

  • We do not ship to PO Boxes or APO/FPO addresses for some countrys, contact support to verify.
  • Certain items may have shipping restrictions due to size, weight, or destination regulations.